Terms and Conditions
Terms & Conditions:
Contents Posted on Platform
All text, graphics, user interfaces, visual interfaces, photographs, trademarks, logos, sounds, music, and artwork (collectively, “Content”) are third-party user-generated content. Loyzo acts solely as an intermediary under these Terms of Use.
Except as expressly provided, no part of the Platform or Content may be copied, reproduced, republished, uploaded, posted, publicly displayed, encoded, translated, transmitted, or distributed without Loyzo’s express prior written consent.
You may use information on products and services available on the Platform for personal, non-commercial purposes, provided you do not remove proprietary notice language, make modifications, or make additional representations.
Content posted or transmitted to the Platform becomes Loyzo’s property. By posting Content, you grant Loyzo perpetual rights to use it, including for promotional and advertising purposes.
Some content on the Platform may not be suitable for all viewers, and viewer discretion is advised, especially for children.
Privacy
We value trust and recognize the importance of secure transactions and information privacy. This Privacy Policy describes how Loyzo Retails India Private Limited and its affiliates collect, use, share, or process personal information through the Platform.
By visiting the Platform or using our products/services, you agree to be bound by this Privacy Policy and applicable terms and conditions. We collect and store your information provided by you, tracking buying behavior, preferences, and other information for research and analysis.
We collect personal information for registration, transactions, participation in events/contests, or other activities. This includes contact details, payment information, and interactions on the Platform.
Your personal information may be used for marketing, resolving disputes, enhancing customer experience, and other purposes described at the time of collection.
We may access SMS, contacts, location, and other information with your consent to provide services and enhance your experience.
We use demographic/profile data to improve our offerings and analyze user activity. Cookies are used for analysis, promotional effectiveness, and trust/safety promotion.
We may share personal information internally, with affiliates, third parties, or in legal compliance. In case of mergers/acquisitions, personal information may be shared/sold to another entity.
Links to Other Sites
Our Platform may contain links to other websites or applications that may collect personal information about you. We are not responsible for the privacy practices or the content of those linked websites.
Security Precautions
We maintain reasonable physical, electronic, and procedural safeguards to protect your information. However, users accept the inherent security implications of data transmission over the internet, acknowledging certain inherent risks regarding the use of the Platform. Users are responsible for protecting login and password records for their account.
Choice/Opt-Out
We provide users with the opportunity to opt-out of receiving non-essential communications after setting up an account with us.
Advertisements on Platform
Third-party advertising companies may serve ads when you visit our Platform. You have the option to opt out of personalized advertising tracking using your device’s settings application. Loyzo Retails will not have access to your GAID once you select this feature.
Children Information
Our Platform is available only to persons who can form a legally binding contract under the Indian Contract Act, 1872. We do not knowingly solicit or collect personal information from children under the age of 18 years.
Data Retention
We retain personal information in accordance with applicable laws. Data related to you may be retained for purposes such as fraud prevention, legal compliance, or legitimate business purposes.
Your Rights
You may access, correct, and update your personal information directly through the Platform’s functionalities. You have the option to withdraw consent provided, but withdrawal may affect access to the Platform or services.
Your Consent
By visiting our Platform or providing your information, you consent to the collection, use, storage, disclosure, and processing of your information in accordance with this Privacy Policy.
Changes to this Privacy Policy
Please check our Privacy Policy periodically for changes. We may update it to reflect changes to our information practices.
Grievance Officer
In accordance with the Information Technology Act 2000, the Grievance Officer’s contact details are provided below:
Customer Support
For queries or complaints related to personal information, please contact us at sales@Loyzo.in. You can also reach our customer support team for product and service inquiries.
Disclaimer of Warranties and Liability
The Platform and its materials and products are provided on an “as is” and “as available” basis. Loyzo does not warrant constant availability or the completeness, truthfulness, or accuracy of information on the Platform. We will not be liable for any damages related to the Platform or its contents.
Payment
While using any of the payment methods available on the Platform, we shall not be liable for any loss or damage arising directly or indirectly due to:
Lack of authorization for any transaction/s.
Exceeding the preset limit mutually agreed by You and between “Bank/s”.
Any payment issues arising out of the transaction.
Decline of transaction for any other reason/s.
All payments made for purchases/services on the Platform shall be in Indian Rupees only. Before shipping/delivering your order, we may request supporting documents (e.g., Govt. issued ID, address proof) to establish ownership of the payment instrument used.
Transactions and commercial terms are between Buyer and Loyzo. Payment facility is used to facilitate transactions, and Loyzo is not liable for non-delivery, damages, or fraud related to listed products/services.
By accepting these Terms of Use, you authorize Loyzo or its service providers to collect, process, and remit payments electronically. Loyzo acts as an independent contractor and does not guarantee product/service quality or transaction completion.
Payment Facility for Buyers:
Upon initiating a Transaction, You enter into a legally binding contract with Loyzo. You shall pay the Transaction Price through Your Issuing Bank using Payment Facility.
You may agree with Loyzo electronically on any extension/increase in Dispatch/Delivery time.
You must notify Payment Facility immediately upon Delivery or non-Delivery within the specified time period. Failure to notify shall be deemed as Delivery.
You are entitled to claim a refund if Delivery is not received within the agreed time period.
Refunds, if any, shall be made to the same Issuing Bank or through other methods available on the Platform.
Refunds shall be in Indian Rupees and may be conditional as per Policies.
Loyzo reserves the right to impose limits on Transactions or refuse Transactions from Buyers with a history of questionable charges.
Loyzo may delay payment confirmation or hold Transaction Price for safety reasons.
Loyzo will not be liable for damages resulting from not processing a Transaction or any delay beyond its control.
Compliance with Laws:
As per applicable law, if a purchase exceeds INR 2,00,000.00, you must upload a scanned copy of your PAN card within 4 days, failing which the purchase will be cancelled.
Buyer and Loyzo shall comply with all applicable laws for using Payment Facility and the Platform.
Buyer’s arrangement with Issuing Bank:
All payment instruments are processed using a Credit Card payment gateway or appropriate system infrastructure, governed by terms between Buyer and Issuing Bank.
Online Bank Transfers from Valid Bank Accounts are processed using the gateway provided by the respective Issuing Bank, governed by terms between Buyer and Issuing Bank.
Customer Conduct
Terms:
- A) Loyzo prohibits discrimination against delivery partners based on various grounds.
- B) Access to the Platform may be limited if behavior towards delivery partners is inappropriate or unlawful.
- C) Delivery partners are to be treated with courtesy and respect at all times.
Replacement Guarantee:
Loyzo’s Replacement Guarantee assists buyers who have been defrauded by qualified Loyzos on the Platform. If any defect is found at the time of delivery and/or within the specified days from the date of delivery of the product/s, the buyer can request a replacement from the Loyzo. However, Loyzo reserves the right to take legal action against users who file invalid or false claims, providing false, incomplete, or misleading information.
Returns Policy:
‘Return’ refers to giving back the purchased item to the Loyzo on the Platform. Situations leading to returns include defective items, damage during shipping, missing products, or wrong items sent by the Loyzo. Returns may result in a refund in most cases.
Indemnity:
Users must indemnify and hold harmless Loyzo, its owners, affiliates, subsidiaries, and their respective officers, directors, agents, and employees from any claim, demand, or penalty imposed due to or arising out of users’ breach of the Terms of Use, Privacy Policy, or other Policies.
Applicable Law:
The Terms of Use are governed by the laws of India, with the place of jurisdiction exclusively in Bangalore. The Platform is intended for sale only in India, and Loyzo is not responsible for products ordered from locations outside India.
Trademark, Copyright, and Restriction:
All materials on the Platform are protected by copyrights, trademarks, and other intellectual property rights. Users may not copy, reproduce, republish, upload, or distribute such materials without prior written consent.
Limitation of Liability:
Loyzo shall not be liable for any special, incidental, indirect, or consequential damages in connection with the Terms of Use, even if users have been informed in advance of the possibility of such damages.
Contact Us:
For inquiries or comments, users can contact Loyzo through the provided link.
Grievance:
For grievances, users can contact Loyzo via email or phone during specified hours.
Profanity Policy:
Loyzo prohibits the use of racist, hateful, sexual, or obscene language in public areas of the Platform. Violations may result in account suspension or other disciplinary action.
Please report any violations of this policy to the correct area for review:
Report offensive Display Names
Report offensive language in a listing or otherwise
If a feedback comment; or any communication made between Users on the Platform; or email communication between Users in relation to transactions conducted on Platform contain profanity, please review Our feedback removal policy and submit a request for action/removal.
Disciplinary action may result in the indefinite suspension of a User’s account, temporary suspension, or a formal warning.
Loyzo will consider the circumstances of an alleged policy violation and the user’s trading records before taking action.
Violations of this policy may result in a range of actions, including:
Limits placed on account privileges;
Loss of special status;
Account suspension.
Loyzo shall have the right to delete a product review posted by the customer at its sole discretion, if it is of the opinion that the review contains offensive language as stated above. Further, if Loyzo is of the opinion that the review unfairly either: (i) causes disadvantage to a product; or (ii) increases the popularity of the product, Loyzo shall have the right to delete the customer review. Loyzo shall also, at its sole discretion have the right to blacklist the customer from posting any further customer reviews.
Replacement Guarantee
The Replacement Guarantee seeks to assist Buyers who have been defrauded by qualified Loyzos on the Platform. If at the time of delivery and/or within specified days from the date of delivery of the product/s, if any defect is found, then the buyer of the product/s can ask for replacement of the product/s from the Loyzo.
If Loyzo has suspicion or knowledge, that any of its buyers and Loyzos are involved in any activity that is intended to provide claims or information that is false, misleading or not genuine, then Loyzo may while reserving its rights to initiate civil and/or criminal proceedings against User may also at its sole discretion suspend, block, restrict, cancel the Display Name of such buyer and Loyzo and /or disqualify that User and any related Users from availing protection through this program.
Loyzo reserves its right to initiate civil and/or criminal proceedings against a User who, files a invalid and/or false claims or provides false, incomplete, or misleading information. In addition to the legal proceedings as aforesaid, Loyzo may at its sole discretion suspend, block, restrict, cancel the Display Name [and its related Display Names] of such User and/or disqualify that User and any related Users from availing protection through this program. Any person who, knowingly and with intent to injure, defraud or deceive, files a Fraudulent Complaint containing false, incomplete, or misleading information may be guilty of a criminal offence and will be prosecuted to the fullest extent of the law.
For more details related to Replacement Policy, refer to Here
Returns Policy
Definition: ‘Return’ is defined as the action of giving back the item purchased by the Buyer to the Loyzo on the Loyzo Platform. Following situations may arise:
Item was defective
Item was damaged during the Shipping
Products was / were missing
Wrong item was sent by the Loyzo.
Return could also result in refund of money in most of the cases.
Points to be noted:
Loyzo can accept the return irrespective of the policy if the product is defective.
Loyzo can disagrees a return request if the product will get effected by the Buyer.
We encourage the Buyer to review the listing before making the purchase decision. In case Buyer orders a wrong item, Buyer shall not be entitled to any return/refund.
Buyer needs to raise the return request within the return period applicable to the respective product. Once Buyer has raised a return request by contacting Us on Our number Number, Loyzo while closing the return ticket can select one of the following:
Replace after shipment collection – Loyzo has agreed to wait for the logistics team to collect the shipment from the buyer before replacing it)
Refund after shipment collection – Loyzo has agreed to wait for the logistics team to collect the shipment from the buyer before refunding)
Refund without shipment collection – Loyzo has agreed to refund the buyer without expecting the original shipment back)
Replace without shipment collection – Loyzo has agreed to replace the order without expecting the original shipment back)
On certain select days as specified by Loyzo (such as ‘The Big Billion Day’) separate policies may be applicable.
In the event the Loyzo accepts the return request raised by the Buyer, Buyer will have to return the product and then the refund shall be credited to the Buyers account.
In case the Loyzo doesn’t close the ticket in 3 days from the date of intimation to the Loyzo about the refund request, the refund request shall be settled in favor of the Buyer.
Further for returns being made by Buyer to the Loyzo of the product, the following parameters needs to be ensured by the Buyer:
Category Condition
Clothing and Footwear Should be “New & Unworn” (other than for trial)
Office Products Should be “New” and returned with original packaging
If the product being returned is not in accordance with the above parameters, then Buyer shall not be entitled to any refund of money from the Loyzo.
Shipping cost for returning the product shall be borne and incurred by the Loyzo.
Replacement
Definition: Replacement is the action or process of replacing something in place of another. A Buyer can request for replacement whenever he is not happy with the item, reason being Damaged in shipping, Defective item, Item(s) missing, wrong item shipped and the like.
Points to be noted:
Loyzo can always accept the return irrespective of the policy.
If Loyzo disagrees for a return request, Buyer can file a dispute under Buyer Protection Program*.
Buyer needs to raise the replacement request within the return period applicable to the respective product. Once Buyer has raised a replacement request by contacting Us on the Number provided on the Platform. Once the replacement request has been raised, the following steps shall be followed:
Buyer is asked for “Reason for Return”. Among others, the following are the leading reasons:
Shipping was damaged
Item was defective
Item Dead on Arrival
Item(s) were missing
Wrong item sent
An intimation shall be provided to Loyzo seeking either “approval” or “rejection” of the replacement request.
In case the Loyzo accepts the replacement request, Buyer shall be required to return the product to the Loyzo and only after return of the product, Loyzo shall be obliged to provide the replacement product to the Buyer.
Incase Loyzo rejects the replacement request, Buyer can choose to raise a dispute by contacting us through this link: Click Here.
In case the Loyzo doesn’t have the product at all, Loyzo can provide the refund to the Buyer and Buyer shall be obligated to accept the refund in lieu of replacement. All the product parameters shall be required to be complied with in cases of replacement.
If the Loyzo doesn’t respond to the Buyer’s replacement request, within three (3) days from the date of replacement request placed by the Buyer, refund shall be processed in favour of Buyer and Loyzo shall be liable to refund amount paid.
All shipping and other replacement charges shall be borne and incurred by the Loyzo.
Disputes (Resolutions) Policy
Overview
Generally, transactions are conducted smoothly on Loyzo. However, there may be some cases where both the Buyers and Loyzo’s may face issues. At Loyzo, we have a Dispute Resolution process in order to resolve disputes between Buyers and Loyzo’s.
What is a ‘dispute’?
A ‘Dispute’ can be defined as a disagreement between a Buyer and a Loyzo in connection with a transaction on the Platform.
How does a ‘dispute’ occur in the Marketplace?
Disputes are filed as a result of a disagreement between the Buyer and the Loyzo. Disputes arise out of an issue that is raised by either party not being completely satisfied with the resolution of their complaint/issue.
It is important that before a Buyer/Loyzo raises a dispute, they should attempt to solve the issue. Please note that whenever a Buyer raises a dispute, the Loyzo’s payment for that order is put on hold immediately until the issue is resolved.
How is a ‘dispute’ created?
Whenever there is a disagreement, the Buyer can contact us through this link, while the Loyzo can write to sales@Loyzo.in, in order to raise a dispute. Disputes can be raised at a particular transaction level.
What are the various types of ‘disputes’?
Following are the indicative examples of potential disputes:
Wrong item received;
Item not as described;
Damaged or seal broken on Product;
Part/accessory missing;
Item not compatible;
Loyzo description/specification wrong;;
Defective (functional issues)
Product not working and manufacturer claims invalid Invoice.
In case the Loyzo rejects the return request of the Buyer, and Buyer raises a dispute, then Loyzo will try to mediate and resolve the dispute between both the parties. If the dispute is resolved in favour of the Buyer, a refund is provided once the product is returned to the Loyzo. If the dispute is settled in favour of the Loyzo, Buyer is entitled to any refund.
Buyer Protection Program
In case of a dispute where the Loyzo is unable to provide a refund or a replacement, Loyzo will actively work towards reaching a resolution.
The Buyer Protection Program covers Buyers who are unable to successfully resolve their dispute with the Loyzo or are not satisfied the resolution provided by the Loyzo.
The buyer can contact us through this link if the issue with the Loyzo is not resolved. Loyzo’s Customer Support team will look into the case to check for possible fraud and if the Buyer has been blacklisted/blocked from making purchases on the Platform. Only after verifying these facts, a dispute can be registered.
CS team will not facilitate a conference call, CS team acts as the bridge between customer and Loyzo.
When a dispute has been raised, Loyzo may provide both the parties access to each others Display Names, contact details including email addresses and other details pertaining to the dispute. Buyers and Loyzos are subject to final consent from Loyzo for settling the dispute.
Buyer Eligibility and Restrictions
Only the Buyers who have purchased the product on Loyzo are eligible for the Buyer Protection Program.
Buyers can file a dispute within 45 days from the date of delivery of the product
Any damage or loss to the product after delivery will not be covered under this program and will completely be the Buyer’s responsibility. Buyers should refuse to accept delivery if the item is damaged.
To be able to take advantage of the Buyer Protection Program, Buyers should first contact the Loyzo and attempt to resolve the issue. If the Buyer doesn’t hear from the Loyzo or is unable to resolve the issue with the Loyzo even after contact, a dispute can be raised with Loyzo by contacting us through the link: Click Here
Fraudulent charges and claims are not covered under Buyer Protection Program
If the Buyer has already initiated chargeback through the credit card issuing bank, it will not be covered under Buyer Protection Program, though in such cases a Loyzo can file a claim through the Loyzo Protection Program.
Blacklisted and Blocked Buyers are not covered by the Buyer Protection Program.
Buyers who have reached their maximum lifetime limit for claims are also not eligible. Buyers can make a maximum of 5 claims per year on Loyzo. If the claim was withdrawn, it is not counted. The coverage amount will be limited to Rs. 20,000/-
Through the Buyer Protection program, Loyzo does not provide any guarantee/warranty to Buyers for products sold on Loyzo against technical/manufacturing defects.
Raising disputes against Loyzos does not automatically entitle the Buyer to a refund or replacement for the product purchased. Loyzo shall verify the disputes so raised and may process only such claims that are valid and genuine.
Loyzo shall at no point be responsible for any direct or indirect losses, expenses, costs of any nature whatsoever that may be incurred by any Buyer/Loyzo.
Claims of the nature of ‘Buyer remorse’ (i.e. instances where products are bought by the Buyer by mistake or where the Buyer chooses to change his/her mind with regard to the product purchased by him) will not be entertained through this program.
Loyzo reserves its right to initiate civil and/or criminal proceedings against a User who, files an invalid and/or false claims or provides false, incomplete, or misleading information. In addition to the legal proceedings as aforesaid, Loyzo may at its sole discretion suspend, block, restrict, cancel the Display Name [and its related Display Names] of such User and/or disqualify that user and any related users from availing protection through this program.
Decisions made by Loyzo under the Buyer Protection Program shall be final and binding on its Users.
Loyzo reserves the right to modify / discontinue Buyer Protection Program without any prior notice period to its Users.
Through this program, Loyzo shall not entertain claims of Buyers who have incurred loss due to delayed shipment or delivery of the item by the Loyzo.
Loyzo Customer Support Team may seek additional information / clarification from Buyer to facilitate resolution of the dispute. In the event Buyer does not respond with information / clarification sought within 10 days of such request, the dispute shall be auto-closed in favour of the Loyzo.
Disputes via Chargeback
Whenever a chargeback (CB) comes from a payment gateway/bank, following situations may arise:
Item not received CB – Buyer hasn’t received the item. Refund will be created in accordance with the dispute policies
Unauthorized CB – Buyer hasn’t made this particular transaction. Refund will be created in accordance with the dispute policies.
Loyzo expressly agrees that issuing the correct and complete invoice is the sole and primary responsibility of the Loyzo. Furthermore, Loyzo shall ensure that invoices state “Powered by Loyzo” and failing to do so Loyzo will be liable for chargebacks (as applicable).
Item not as described – meaning item is not what Buyer expected. Dispute will be decided in accordance with the dispute policies.
Email Abuse & Threat Policy
Private communication, including email correspondence, is not regulated by Loyzo. Loyzo encourages its Users to be professional, courteous and respectful when communicating by email.
However, Loyzo will investigate and can take action on certain types of unwanted emails that violate Loyzo policies.
Such instances:
Threats of Bodily Harm – Loyzo does not permit Users to send explicit threats of bodily harm.
Misuse of Loyzo System – Loyzo allows Users to facilitate transactions through the Loyzo system, but will investigate any misuse of this service.
Spoof (Fake) email – Loyzo will never ask you to provide sensitive information through email. In case you receive any spoof (fake) email, you are requested to report the same to Us through ‘Contact Us’ tab.
Spam (Unsolicited Commercial email) – Loyzo’s spam policy applies only to unsolicited commercial messages sent by Loyzo Users. Loyzo Users are not allowed to send spam messages to other Users.
Offers to Buy or Sell Outside of Loyzo – Loyzo prohibits email offers to buy or sell listed products outside of the Loyzo Platform. Offers of this nature are a potential fraud risk for both Buyers and Loyzos.
Loyzo policy prohibits user-to-user threats of physical harm via any method including, phone, email and on Our public message boards.
Violations of this policy may result in a range of actions, including:
Limits on account privileges
Account suspension
Cancellation of listings
Loss of special status
Loyzo Retails India Private Limited
to Notice of Infringement:
Contacting the Loyzo
At Loyzo we are committed towards ensuring that disputes between Loyzos and buyers are settled amicably by way of the above dispute resolution mechanisms and procedures. However, in the event that a buyer wishes to contact the Loyzo, he/ she may proceed to do so by accessing the Loyzo related information made available by the Loyzos on their product listing pages. Alternatively, the buyers may also reach out to customer support at +91 6366971801 or access help center at Click Here
as an expert you know tht Loyzo is a kids wear brand and not selling any other categories prodcut so please remove unwanted details and duplicate data from the above details and provide me fresh datain the same heading and sentences
Loyzo’s Policies for Kids Wear
Reporting Violations:
Users can report offensive display names or language in listings.
Disciplinary actions include account suspension, temporary suspension, or formal warnings.
Loyzo considers user trading records before taking action.
Replacement Guarantee:
Assists buyers defrauded by qualified Loyzos.
Buyers can request replacement for defective products within specified days.
Returns Policy:
Defines return as giving back purchased items to Loyzo.
Returns may result in refunds in most cases.
Loyzo can accept returns for defective products.
Refunds processed if Loyzo fails to close return tickets within three days.
Replacement Policy:
Buyers can request replacement for damaged, defective, or wrong items.
Loyzo can accept returns even if against policy.
Replacement requests must be made within specified return periods.
Loyzo may provide refunds if unable to replace items.
Disputes Policy:
Disputes occur due to disagreements between buyers and Loyzos.
Buyers can file disputes within 45 days of delivery.
Loyzo may mediate disputes between parties.
Buyer Protection Program covers eligible buyers for certain disputes.
Email Abuse & Threat Policy:
Prohibits threats of bodily harm, misuse of Loyzo system, spoof emails, and spam.
Offers to buy or sell outside Loyzo are prohibited.
Violations may result in account limitations or suspension.
Contacting Loyzo:
Buyers can contact Loyzo through provided contact information or customer support.
Loyzo is committed to resolving disputes amicably.
