Cancellation and Return Policy

Cancellation Policy:

The customer can choose to cancel an order any time before it’s dispatched. Once the order is out for delivery, cancellation is not possible, but the customer may reject it at the doorstep.

The cancellation time window varies based on different categories, and orders cannot be cancelled once the specified time has passed. In some cases, a cancellation fee may apply if the order cannot be cancelled for free after the specified time.

Loyzo reserves the right to accept or reject any cancellation request. The details about the cancellation time window are mentioned on the product page or order confirmation page and are considered final.

In case of any cancellation by the seller due to unforeseen circumstances, a full refund will be initiated for prepaid orders.

Loyzo also reserves the right to waive off or modify the cancellation time window or cancellation fee from time to time.

Returns Policy:

Returns are facilitated directly by the respective sellers under this policy, offering options such as exchange, replacement, and/or refund for kids’ clothes. The returns policy may vary for different kids’ clothing categories, and the return/replacement policy provided on the product page prevails over the general returns policy.

Part 1 – Category, Return Window, and Actions Possible:



Kids' Clothing: (Capri, Shorts & Tops), Uniforms, Winter Wear (sweatshirt, jacket, sweater, cardigan, thermal, pullover, windcheater, etc.)

8 days

Refund, Replacement, or Exchange

For all products, the policy on the product page shall prevail over the general returns policy. Please refer to the respective item’s applicable return/replacement policy on the product page for any exceptions to this returns policy.

No Returns categories:

  • Baby Gift sets
  • All the inner wears

Some products in the above categories are not returnable due to their nature or other reasons. For all products, the policy on the product page shall prevail.

Exceptions to this policy: Following claims will be covered under the policy provided here and through corresponding validation processes:

  1. Product undelivered.
  2. Product/accessories missing.
  3. Wrong product/accessories delivered.

This policy enables easy product return requests for customers through the Platform, subject to product validations at the time of pick-up and fraud prevention mechanisms.

This policy shall be applicable only if the product was bought when this policy was applicable to the product. If not, the policy provided here shall apply to the order. It is clarified that a customer may only be able to seek a one-time replacement under this Policy, subject to the other terms provided herein.

Refurbished: 8 days Replacement only

Part 2 – Returns Pick-Up and Processing:

During pick-up, the product will be checked for specific conditions to ensure eligibility for return, including correct product, complete product, unused product, undamaged product, and undamaged packaging.

The field executive will refuse to accept the return if any of the specified conditions are not met.

For any products eligible for a refund, the refund will be processed once the returned product has been received by the seller.

Part 3 – General Rules for a Successful Return:

In certain cases where the seller is unable to process a replacement, a refund will be issued.

Loyzo reserves the right to restrict the number of returns per order unit after evaluating product or order defects.

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