Refund Policy

Refund Policy:

Eligibility for Refunds:

  • Refunds are applicable in the following scenarios:
    • Undelivered products.
    • Missing products/accessories.
    • Wrong products/accessories delivered.
    • Product defects or quality issues as per the return policy.

Refund Process:

  • Customers can request refunds by contacting Loyzo’s customer service team or using the online refund request form.
    • Provide the order number, reason for refund, and details of the item(s) being refunded.
  • Upon verification and approval of the refund request, refunds will be processed within 7 working days business days.
    • Refunds will be issued back to the original payment method used during the order placement.

Refund Exceptions:

  • Refunds may not be applicable under the following circumstances:
    • Products returned beyond the specified return window.
    • Non-eligible items for returns as per the return policy.
    • Products that show signs of wear and tear, damage caused by the customer, or incomplete packaging.
    • Refunds for customized or personalized items unless due to product defects or quality issues.

Refund Criteria:

  • Refunds will be issued for the purchase price of the returned item(s) excluding any shipping charges, handling fees, or restocking fees.
    • Refunds for eligible returns will be processed only after the returned product(s) are received and inspected by the seller.

Refund Timeline:

  • Customers will receive confirmation and updates regarding the refund status via email or SMS.
    • The refund timeline may vary depending on the payment method and financial institution policies.

Dispute Resolution:

  • In case of any disputes regarding refunds, customers can escalate the issue to Loyzo’s customer service team for resolution.
    • Loyzo reserves the right to investigate and resolve refund disputes based on the return policy and terms of service.

Fraud Prevention Measures:

  • Fraud prevention mechanisms are in place to prevent misuse of refund requests.
    • Any attempt at fraudulent refunds or false claims will result in appropriate actions, including account suspension or legal proceedings.

Contact Us:

  • For any queries or assistance regarding refunds, customers can contact Loyzo’s customer service team at Via support@loyzo.in or 6366971800.
    • Customers are encouraged to review the detailed refund guidelines provided on the website for specific refund processes and conditions.
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