Refund Policy

Refund Policy:

Eligibility for Refunds:

  • Refunds are applicable in the following scenarios:
    • Undelivered products.
    • Missing products/accessories.
    • Wrong products/accessories delivered.
    • Product defects or quality issues as per the return policy.

Refund Process:

  • Customers can request refunds by contacting Loyzo’s customer service team or using the online refund request form.
    • Provide the order number, reason for refund, and details of the item(s) being refunded.
  • Upon verification and approval of the refund request, refunds will be processed within 7 working days business days.
    • Refunds will be issued back to the original payment method used during the order placement.

Refund Exceptions:

  • Refunds may not be applicable under the following circumstances:
    • Products returned beyond the specified return window.
    • Non-eligible items for returns as per the return policy.
    • Products that show signs of wear and tear, damage caused by the customer, or incomplete packaging.
    • Refunds for customized or personalized items unless due to product defects or quality issues.

Refund Criteria:

  • Refunds will be issued for the purchase price of the returned item(s) excluding any shipping charges, handling fees, or restocking fees.
    • Refunds for eligible returns will be processed only after the returned product(s) are received and inspected by the seller.

Refund Timeline:

  • Customers will receive confirmation and updates regarding the refund status via email or SMS.
    • The refund timeline may vary depending on the payment method and financial institution policies.

Dispute Resolution:

  • In case of any disputes regarding refunds, customers can escalate the issue to Loyzo’s customer service team for resolution.
    • Loyzo reserves the right to investigate and resolve refund disputes based on the return policy and terms of service.

Fraud Prevention Measures:

  • Fraud prevention mechanisms are in place to prevent misuse of refund requests.
    • Any attempt at fraudulent refunds or false claims will result in appropriate actions, including account suspension or legal proceedings.

Contact Us:

  • For any queries or assistance regarding refunds, customers can contact Loyzo’s customer service team at Via or 6366971800.
    • Customers are encouraged to review the detailed refund guidelines provided on the website for specific refund processes and conditions.
Shopping cart
Sign in

No account yet?

Start typing to see products you are looking for.
Select an available coupon below
0 Wishlist
My account