The customer can choose to cancel an order any time before it’s dispatched. Once the order is out for delivery, cancellation is not possible, but the customer may reject it at the doorstep.
The cancellation time window varies based on different categories, and orders cannot be cancelled once the specified time has passed. In some cases, a cancellation fee may apply if the order cannot be cancelled for free after the specified time.
Loyzo reserves the right to accept or reject any cancellation request. The details about the cancellation time window are mentioned on the product page or order confirmation page and are considered final.
In case of any cancellation by the seller due to unforeseen circumstances, a full refund will be initiated for prepaid orders.
Loyzo also reserves the right to waive off or modify the cancellation time window or cancellation fee from time to time.
Returns Policy:
Returns are facilitated directly by the respective sellers under this policy, offering options such as exchange, replacement, and/or refund for kids’ clothes. The returns policy may vary for different kids’ clothing categories, and the return/replacement policy provided on the product page prevails over the general returns policy.
Part 1 – Category, Return Window, and Actions Possible:
| CATEGORY | RETURNS WINDOW, ACTIONS POSSIBLE AND CONDITIONS (IF ANY) |
|---|---|
| Lifestyle: Watch, T-Shirt, Footwear, Sari, Short, Dress, Kid’s (Capri, Shorts & Tops), Men’s (Ethnic Wear, Shirt, Formals, Jeans, Clothing Accessory), Women’s (Ethnic Wear, Fabric, Blouse, Jean, Skirt, Trousers, Bra), Bags, Raincoat, Sunglass, Belt, Frame, Backpack, Suitcase, Luggage, etc… | 8 days |
| Lifestyle: Jewellery, Footwear Accessories, Travel Accessories, Watch Accessories, etc.. | Refund, Replacement or Exchange |
| Lifestyle: WinterWear(sweatshirt, jacket, sweater, cardigan, kids_thermal, pullover, windcheater, track_suit, thermal,shawl, track_top, glove, muffler, scarf, blazer, uniform_sweatshirt, uniform_blazer, kids_muffler, kids_mitten, shrug, poncho, sock, uniform_sweater, cap, waistcoat, leg_warmer, legging,elder_halloween_costume) | 3 days Refund, Replacement or Exchange |
| All Mobiles (except Apple, Google, Motorola, Infinix, Redmi, MI, Vivo, POCO, Realme, Samsung phones), | 5 days |
| Electronics – (except Apple / Beats, Google, Realme, Samsung, JBL& Infinity, Epson, HP, Dell, Canon, MI, Dizo Products (Tablets, Laptops, Smart Watches) | Replacement only |
| All Small Home Appliances (Except Chimney, Water Purifier, Fan, Geyser) | In order to help you resolve issues with your product, we may troubleshoot your product either through online tools, over the phone, and/or through an in-person technical visit. |
| Furniture – Hammock Swing & Stool | If a defect is determined within the Returns Window, a replacement of the same model will be provided at no additional cost. If no defect is confirmed or the issue is not diagnosed within 7 days of delivery, you will be directed to a brand service center to resolve any subsequent issues.In any case, only one replacement shall be provided. |
| Mobile – Apple, Google, Motorola, Infinix, Redmi, MI, Vivo, POCO, Realme, Samsung phones | 5 Days Service Center Replacement/Repair only |
| Electronics – Acer, AMKETTE, Apple/Beats, Bose, Brother, Canon, Compaq, CREATIVE, DELL, DIZO, Epson, Google, GoPro, GOVO, HP, INFINITY, JBL, Lenovo, LG, Lifelong, Mi, MOTOROLA, Nothing, OnePlus, OPPO, Panasonic, PHILIPS, Realme, REDMI, SAMSUNG, Sansui, Seagate, Sonos, SONY, Thomson, Total, Xiaomi products (Tablets, Laptops, Smart Watches, Headphones, Speakers) | Brand assistance for device related issues is subject to brand warranty guidelines and service policies. Please reach out to the nearest brand authorized service centre for more detail “Please note that Loyzo is an online marketplace and the final decision on replacement of defective device rests with the seller/brandFor Samsung, in case of DOA approved by brand, share the certificate of approval to the Loyzo customer support team to process your complaintFor any other issues with the product, you may contact Loyzo – Loyzo’s 24×7 Customer Care” |
| No Questions Asked | 10 daysRefund or replacementThis policy enables easy product return requests for customers through the Platform, subject to product validations at the time of pick-up and fraud prevention mechanisms.This policy shall be applicable only if the product was bought when this policy was applicable to the product. If not, the policy provided here shall apply to the order. It is clarified that a customer may only be able to seek a one-time replacement under this Policy, subject to the other terms provided herein.Exceptions to this policy: Following claims will be covered under the policy provided here and through corresponding validation processesa. product undelivered b. product/accessories missing c. wrong product/accessories delivered” |
| No Returns categories | Some products in the above categories are not returnable due to their nature or other reasons. For all products, the policy on the product page shall prevail.You can view the complete list of non-returnable products here. |
| Refurbished | 7 daysReplacement onlyTo help you resolve issues with your product, we may troubleshoot your product either through online tools, over the phone, and/or through an in-person technical visit.If a defect is determined within the Returns Window, a replacement of the same model will be provided at no additional cost. If no defect is confirmed or the issue is not diagnosed within 7 days of delivery, you will be directed to the warranty partner for resolving any subsequent issues. |
Part 2 – Returns Pick-Up and Processing In case of returns where you would like item(s) to be picked up from a different address, the address can only be changed if pick-up service is available at the new address During pick-up, your product will be checked for the following conditions:
| CATEGORY | Conditions |
|---|---|
| Correct Product | IMEI/ name/ image/ brand/ serial number/ article number/ bar code should match and MRP tag should be undetached and clearly visible. |
| Complete Product | All in-the-box accessories (like remote control, starter kits, instruction manuals, chargers, headphones, etc.), freebies and combos (if any) should be present. |
| Unused Product | The product should be unused, unwashed, unsoiled, without any stains and with non-tampered quality check seals/return tags/warranty seals (wherever applicable). Before returning a Mobile/ Laptop/ Tablet, the device should be formatted and Screen Lock (Pin, Pattern or Fingerprint) must be disabled. iCloud lock must be disabled for Apple devices. |
| Undamaged Product | The product (including SIM trays/ charging port/ headphone port, back-panel etc.) should be undamaged and without any scratches, dents, tears or holes. |
| Undamaged Packaging | The product’s original packaging/ box should be undamaged. |
The field executive will refuse to accept the return if any of the above conditions are not met.
For any products for which a refund is to be given, the refund will be processed once the returned product has been received by the seller.
Part 3 – General Rules for a successful Return
- In certain cases where the seller is unable to process a replacement for any reason whatsoever, a refund will be given.
- In cases where a product accessory is found missing/damaged/defective, the seller may either process a replacement of the particular accessory or issue an eGV for an amount equivalent to the price of the accessory, at the seller’s discretion.
- During open box deliveries, while accepting your order, if you received a different or a damaged product, you will be given a refund (on the spot refunds for cash-on-delivery orders). Once you have accepted an open box delivery, no return request will be processed, except for manufacturing defects. In such cases, these category-specific replacement/return general conditions will be applicable. Click here to know more about Open Box Delivery
- For products where installation is provided by Loyzo’s service partners, do not open the product packaging by yourself. Loyzo authorised personnel shall help in unboxing and installation of the product.
- For Furniture, any product-related issues will be checked by authorised service personnel (free of cost) and attempted to be resolved by replacing the faulty/ defective part of the product. Full replacement will be provided only in cases where the service personnel opines that replacing the faulty/defective part will not resolve the issue.’
Loyzo holds the right to restrict the number of returns created per order unit, post the evaluation of the product/order defect is undertaken by Loyzo’s authorized representative.
