Effective Date: April 29, 2025
Welcome to Loyzo.in. These Terms and Conditions (“Terms”) govern your access to and use of our website, mobile site, and services offered by Loyzo Retails Private Limited (“we”, “us”, or “our”), a company incorporated under the laws of India. Please read these Terms carefully before accessing or using our site.
By using this website, you agree to comply with and be bound by the following Terms and our Privacy Policy. If you do not agree, please do not use our website.
1. Overview of Services
Loyzo.in offers ethically crafted, organic baby clothing and accessories. Each item is designed to be safe, soft, and suitable for babies and toddlers. We take pride in offering natural fabrics and handmade designs created by skilled artisans across India.
2. Eligibility to Use
By placing an order or using any part of this website, you confirm that:
- You are at least 18 years of age, or you are under the supervision of a legal guardian.
- You are legally competent to enter into a binding contract under Indian laws.
3. Account Creation and Responsibilities
To shop with us, you may choose to create an account. When doing so, you agree to:
- Provide accurate and up-to-date information.
- Keep your login credentials confidential.
- Accept responsibility for all activities that occur under your account.
We reserve the right to suspend or delete accounts that provide false information or engage in misuse of our platform.
4. Product Information and Availability
We make every effort to display our products, descriptions, sizing, colors, and materials accurately. However:
- Slight variations may occur due to screen settings or handmade nature of the product.
- All products are subject to availability. We reserve the right to discontinue or limit quantities without notice.
Pro Tip: Always check the size guide and product care instructions before placing an order.
5. Pricing and Payment
All prices are listed in Indian Rupees (INR) and are inclusive of applicable taxes, unless stated otherwise.
- We accept multiple secure payment options, including credit/debit cards, UPI, and wallet payments.
- We do not store your payment information. All transactions are processed through secure payment gateways.
- Pricing is subject to change without prior notice.
6. Order Processing and Delivery
Orders are processed within 1–3 business days. Estimated delivery timelines will be shared at checkout. Please note:
- Delays may occur due to high demand, public holidays, or unforeseen circumstances.
- You will receive a tracking ID once your order has been dispatched.
- We currently ship within India. For international orders, please contact us before making a purchase.
Fact: Every Loyzo order is packed in eco-friendly packaging to reduce waste and protect the planet for your little one’s future!
7. Cancellations, Returns, and Refunds
We accept cancellations within 12 hours of placing an order. To cancel, email us at [Insert Support Email] with your order ID.
Returns & Refunds Policy:
- You can request a return within 7 days of delivery for unused, unwashed products with original tags.
- Products must be in their original packaging.
- Certain items, like undergarments or customized clothing, are not eligible for return due to hygiene and safety reasons.
- Once approved, refunds will be processed within 7–10 business days.
- Check all items upon delivery and raise concerns immediately to avoid delays in resolution.
8. Product Use and Care Disclaimer
Our garments are made from soft, chemical-free fabrics. However, we recommend:
- Wash all garments before first use.
- Follow care labels strictly to maintain fabric integrity.
- Supervising babies during use of any item with buttons, ties, or loose parts.
We are not responsible for any issues arising from improper use or care.
9. Intellectual Property
All content on Loyzo.in Including product names, photos, logos, designs, and written content is the exclusive property of Loyzo Retails Private Limited. You may not copy, reproduce, modify, or distribute any part of the website without our written consent.
10. User Conduct
By using our website, you agree not to:
- Interfere with the website’s operations or security.
- Post or share any false, misleading, harmful, or offensive content.
- Use our website for fraudulent purposes or to commit a criminal offense.
We reserve the right to block access or report misconduct to appropriate authorities.
11. Limitation of Liability
To the fullest extent permitted by law, Loyzo Retails Private Limited shall not be liable for:
- Any indirect or incidental damages.
- Loss of data, profit, or business opportunities.
- Any issues arising from external links or third-party platforms linked on our website.
12. Indemnification
You agree to indemnify and hold harmless Loyzo Retails Private Limited, its employees, directors, suppliers, and affiliates from any claims or liabilities arising out of your breach of these Terms or misuse of the website.
13. Governing Law and Jurisdiction
These Terms are governed by the laws of India. In case of any disputes, the courts of Bangalore, Karnataka shall have exclusive jurisdiction.
14. Updates to Terms
We may update these Terms from time to time. Any changes will be posted on this page. Continued use of our website after such changes constitutes your acceptance of the new Terms.
15. Contact Us
For any questions regarding these Terms and Conditions, or any general queries, please contact:Loyzo Retails Private Limited
Phone: +91 6366971800
Email: support@loyzo.in
Address: 88/3, 1st Floor, Hosur Main Road, Singasandra,
Bangalore-560068, Karnataka, India
