Welcome to the Loyzo FAQ section. Here, you’ll find answers to common questions about our products, shopping experience, policies, and more.
What is Loyzo?
Loyzo is a premium kidswear brand offering thoughtfully designed clothing and accessories for babies and toddlers. Every product is made with love, comfort, and quality in mind to suit the needs of growing little ones.
What age group does Loyzo cater to?
We currently offer clothing for newborns up to 2-year-olds. Our collection will soon expand to include clothing for children up to 12 years of age.
What kind of products does Loyzo offer?
Our range includes:
Comfortable daily wear and occasion outfits
- Dresses, tops, and rompers
- Bottoms and sets
- Accessories like bibs, bows, and caps
- Newborn gift hampers and twin welcome sets
Where can i purchase Loyzo products?
You can shop directly on our website at loyzo.in. We also accept orders via social media—find us on Instagram @loyzo.store and on Facebook at Loyzo Store.
How do I know your products are good quality?
We use only premium materials that are soft, breathable, and gentle on sensitive skin. All our products go through strict quality checks before being packed and shipped. We take quality and customer satisfaction seriously.
Do you offer different sizes for different age groups?
Yes, our size range is designed to fit babies and toddlers of various age groups. You can check our size guide on the product pages or reach out to us if you need help picking the right fit.
Can i return or exchange items if they don’t fit or if i change my mind?
Yes, you can return or exchange items within 7 days of receiving your order, provided they are unused, unwashed, and in their original packaging. Please read our Return & Exchange Policy for more details.
How can i stay updated on new arrivals and promotions?
Join our email list to get updates on new arrivals, upcoming launches, and special discounts. You can also follow us on Instagram and Facebook for real-time updates and styling tips.
Do you offer gift wrapping services?
Absolutely! We offer gift wrapping for all orders. Just select the gift-wrap option during checkout and we’ll take care of the rest.
How can i contact Loyzo customer support?
We’re happy to help! You can reach us via email at support@loyzo.in or through the Contact Us page on our website. We’ll get back to you as quickly as we can.
How long does delivery take?
Orders are usually dispatched within 2-3 business days. Delivery timelines vary by location, but most orders reach customers within 5–7 business days. You’ll receive a tracking link once your order is shipped.
Do you ship across India?
Yes, we deliver to most PIN codes across India through trusted courier partners. If your area isn’t serviceable, we’ll notify you during checkout.
Is Cash on Delivery (COD) available?
Yes, we offer Cash on Delivery on select orders. COD eligibility will be shown at checkout. Note: COD orders may include a small convenience fee.
Can I cancel or modify my order after placing it?
If you need to cancel or make changes, please contact us at support@loyzo.in within a few hours of placing the order. Once an order is shipped, it cannot be modified or cancelled.
Are your products eco-friendly or sustainable?
We care about your little ones and the planet. Many of our products are made using natural, breathable fabrics and packaged in eco-conscious materials. We’re working towards more sustainable practices every day.
