Order Cancellation
- Customers can cancel an order any time before it is dispatched.
- Once the order is shipped or out for delivery, cancellation is not possible. However, customers may reject the order at the time of delivery.
- The cancellation time window may vary, but once it has passed, orders cannot be cancelled.
- Loyzo reserves the right to accept or reject any cancellation request.
- In case of cancellation by the seller due to unforeseen reasons, a full refund will be initiated for prepaid orders.
Returns Policy
We offer returns, exchanges, or replacements for the following categories:
Categories Covered:
- Kids’ Clothing: T-Shirt, Short, Dress, Capri, Shorts & Tops
- Men’s Clothing: Ethnic Wear, Shirt, Formals, Jeans, Clothing Accessories
Return Window:
- Returns can be requested within 7–10 days of delivery.
- Customers may choose a refund, replacement, or exchange, subject to the conditions below.
- The return policy shown on the product page will prevail over the general return policy.
Conditions for Returns
To ensure a successful return, the item must meet these conditions:
- Correct Product – Tags, labels, and product details must match the original order.
- Complete Product – All accessories or freebies (if any) should be included.
- Unused & Unwashed – The product must be unworn, unwashed, unsoiled, without stains, and with all original tags intact.
- Undamaged – The product should be free from any damage, tears, or alterations.
- Original Packaging – The packaging/box must be undamaged.
If any of these conditions are not met, the return may be rejected.
Refunds & Replacements
- Refunds will be processed once the returned product is received and verified.
- In case a replacement is not available, a full refund will be issued.
- Only one replacement request per order is allowed.
General Rules
- If an order is delivered incorrectly (wrong product/size) or damaged on arrival, customers are eligible for a return/exchange within the return window.
- Loyzo reserves the right to restrict returns if misuse of the policy is suspected.
